Returns & Exchanges
Due to the perishable nature of our artisanal Italian pastries and gourmet food products, we cannot accept returns, but we are committed to ensuring your complete satisfaction. If your order arrives damaged or incorrect, please contact our concierge team within 24 hours of delivery for a replacement or store credit.
Inspect Your Order
Upon arrival, please immediately inspect your Sant Ambroeus package for any signs of damage or temperature compromise during transit.
Document the Issue
If there is a discrepancy or damage, take clear photographs of the product and the original shipping packaging to assist our quality control team.
Contact Concierge
Email our customer service team at support@santambroeus.com with your order number and the documentation within 24 hours of receipt.
Resolution Process
Our team will review your claim and, if approved, will initiate a complimentary replacement shipment or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing